For your service & installation technicians: How to use Intuit Field Service Management mobile app on Apple iphone/ipad or Android phone/tablets to access appointments, update work order status, access service history, capture photos, capture customer signatures, create invoices, and take payments in the field that integrate with QuickBooks back in your office.
Which mobile device platforms are the most popular for field service technicians?
Updated research from Corrigo Incorporated shows service technicians using the Intuit Field Service Management app on their mobile device prefer Apple devices. That said, Android is gaining market share with our customers, mostly at the expense of Blackberry devices. Click here to view a listing of mobile platforms and available features.
The following data compares the period Oct 16-Oct 23, 2013, to late December 2012.
|Device Platform||2013 data
|Windows Mobile OS||0%||1%|
Since the holidays are coming and you might want to buy some new devices for your field service techs, let’s look at the details for the Apple and Android platforms.
Apple platform details:
Android platform details:
For the Android platform (combined smart phones and tablets), we see over 250 different device models! Only 5 models were used my more than 50 users during the date range. Samsung is the most popular manufacturer for our users, with a variety of smart phones and tablets. However, the “ruggedized” Casio G’zOne Commando C771 is the most popular Android device overall, with 120 users during the date range, followed by the Samsung Galaxy SIII and Motorola Droid RAZR with 100+ devices each.
Disclaimer: these are based on users who logged into the system during the date range. Those who did not log in via their mobile app were not counted.
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