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25 08, 2015

Create New Customers In The Field

By | 2017-08-11T16:13:59+00:00 August 25th, 2015|Android, getting started, iPhone, Mobile|0 Comments

This video shows how your field service technician can create a new customer in the field via the Intuit Field Service Management mobile app.

Typically your office dispatcher or your QuickBooks user(s) create new customers.  However, sometimes your field service techs may need to create a new customer in the field.  Once the customer is created the tech can proceed with the “work order wizard” to capture the problem and assign the work order to himself/herself.  (Note:  the Field Supervisor role can use the mobile app “Team Work” menu area to re-assign team work.)

More videos for your field techs on our Best Practices page.

 

13 04, 2015

Popular Devices: Which smart phones and tablets are most popular with Field Service techs?

By | 2017-08-11T16:13:59+00:00 April 13th, 2015|Android, iPhone, Mobile|0 Comments

popular mobile devices for field service tech Each year Corrigo publishes research on popularity of mobile devices for field service companies. In late 2013 we reported Android devices were gaining ground on Apple devices.

Our research for early December 2014 data indicates that Android has surpassed Apple in popularity with field service companies. Click this infographic link to see the statistics on which smart phones and tablets are most popular with Field Service technicians.

Disclaimer: research is based on users who logged into the system during the date range. Those who did not log in via their mobile app were not counted.

Learn more about Intuit Field Service Management for QuickBooks by calling 877-408-3356 or visit www.Apps.com

Click to view the field service management research

Click to view our 2014 research on popular devices for field service technicians

Happy New Year from Corrigo and Intuit Field Service Management for QuickBooks!

 

3 09, 2014

Apple iOS 8 Alert

By | 2017-08-11T16:13:59+00:00 September 3rd, 2014|iPhone, Product Update|0 Comments

Attention Apple iPhone and iPad users:  Install the new FSM app before you upgrade to iOS8

Update of 9/15/14: Apple has approved the updated FSM App for release on the Apple App Store and it is available for download!  Install the updated FSM app and then you can upgrade to the new iOS8.

(Originally posted 9/3/14):  Industry experts anticipate Apple will release the newest operating system for all iPhones and iPads on September 9, 2014.  In our test lab Corrigo has identified some issues for our app running on the forthcoming iOS8.  The current “version 6.17.12.0” of the Intuit Field Service Management mobile appears to work correctly on iPhone running iOS8 but is having issues on iPads running iOS8.  We have submitted a new version of our mobile app to Apple, which we expect to be released by Apple in two weeks.

Corrigo recommends your mobile techs WAIT and install the new IFSM mobile app PRIOR to upgrading to iOS8.  Questions?  Email support@corrigo.com  We will update this article when our IFSM mobile app works on iOS8.

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