You’ll want your own company email address to appear in the “From” field when email is sent from Intuit Field Service Management to your customer. Be sure to change the setting from “Corrigo” to your own company email address. (Click images below for higher definition.)
Configure “from” email address
Go to Settings / Work Orders / Alert Settings
Change the email address and click Save.
Configure email alert format
While you are in the Alerts section you can configure Intuit Field Service Management to send alerts to Customers in one of three formats. Two formats allow for you to select which attachment file template to use.