4 01, 2013

Popular devices for field service technicians

By | 2017-08-11T16:14:00-07:00 January 4th, 2013|Android, iPhone, Mobile|0 Comments

Which mobile device platforms are the most popular for service technicians?  Corrigo’s research shows service technicians using the Intuit Field Service Management app on their mobile device prefer Apple devices to Android devices, roughly two to one.  The following data is for the period Dec. 27, 2012 – Jan. 3, 2013.

Apple = 58% of mobile technicians;
Android  = 30%;
Blackberry = 11%;
Windows Mobile =  1%


Among those using Apple devices, the iPhone 4 and iPhone 4S account for over half the Apple devices.

We saw a great variety of Android devices: 170 different devices!  The most popular device is the rugged CASIO C771, which accounted for 10% of all devices.  The four most popular Android devices are:

  • C771, CASIO, 10%
  • DROID RAZR, 7%
  • Motorola Xoom, 4.5%
  • Samsung SCH-I800 4.5%

Notes regarding this data:  The data only counts those techs who logged into the Field Service Management app during the date range and does not include techs who were already logged into the app and remained logged in during the entire period.

Learn more about Intuit Field Service Management at

26 01, 2012

iPhone: Making Invoicing Easier

By | 2017-08-11T16:14:00-07:00 January 26th, 2012|Android, iPhone, Mobile|0 Comments

This afternoon we released a minor revision to the iOS app for Field Service Management.  You can get the new version by updating your iPhone, iPad, or iPod touch.  If you are not using the app yet, you can download it for free from the iTunes App Store.

This update has bug several bug fixes, but the important addition is a change that makes adding items to invoices easier.  Now when you search for an item (or item group) the results will contain both the item name and the item description.  This is great for folks who have complicated item names, and for companies bringing on new techs who might not be familiar with your naming conventions yet.  Here is an example:

iPhone item list screen shot

Item Search Results

As you can see, we have left the familiar name content there so that your existing users won’t have to learn anything new. The smaller text is the newly added item description.

We hope this simple change helps save you all a little time out in the field.