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Many service requestors (both residential and commercial customers) want to see the actual time stamps for work time start and work time completion on the printed work order. To show these time stamps log into Field Service Management as a Manager/Admin.
Here is a partial screenshot of what the customer will see (click on image to see detail):
Many thanks to Intuit Premier Reseller “AQB” for compiling this excellent resource of “who can do what in FSM”!
https://support.jllt.com/s/article/FSM-Users-Permissions-by-Role
Quick response to service and repair calls is critical for customer satisfaction. Using Intuit Field Service Management you have the ability to see where your techs are and use that information to dispatch work orders in real-time to the “best” technician. Depending on the scenario, “best” may be determined simply as the closest technician to the customer address. As well, “FSM” lets you view only those techs with the necessary skills, and to see which techs are already busy and which are available for a service/repair/installation call.
Inside your Field Service Management there are two different ways for the office to know where the technicians are located. In both scenarios, the technician is a “login user” with the Field Service Management mobile app installed on a supported smart phone or tablet device.
The screenshot below shows a “time based GPS with 5 minute intervals” on a Blackberry 8830 (click to see larger view of image) that is available when clicking on the People tab.